Shipping Policy
Thank you for choosing Pookieme! We are excited to provide you with stylish apparel and a seamless shopping experience. Here’s everything you need to know about our shipping policy within the UK:
1. Shipping Methods & Carriers 📦
We offer a variety of shipping options to cater to your needs:
- Standard Delivery (3-5 business days)
- Express Delivery (1-2 business days)
- Next Day Delivery (available for orders placed before 2 PM)
Please note: Delivery times may vary based on your location and the carrier’s performance.
2. Shipping Costs 💲
Shipping costs are calculated at checkout based on your order weight and selected shipping method. Enjoy free standard delivery on orders over £50! Keep an eye out for special promotions and discounts on shipping.
3. Order Processing Time ⏳
Orders are typically processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.
4. Delivery Times ⏰
While we aim to meet the estimated delivery times, please be aware that unforeseen circumstances (e.g., weather delays, carrier issues) may occasionally affect your delivery.
5. International Shipping 🌍
Currently, we only ship within the UK. We are exploring options for international shipping and hope to offer this service soon!
6. Order Tracking 🔍
Once your order is shipped, you will receive an email with a tracking number, allowing you to follow your package's journey to your doorstep. You can also track your order by logging into your Pookieme account.
7. Missing or Damaged Items 🛠️
If your order arrives damaged or if you believe it is lost, please contact our customer service team at contact@pookieme.com within 48 hours of delivery. We are here to assist you and resolve any issues promptly.
8. Contact Us 💬
For any questions or concerns about your order or our shipping policy, please reach out to our customer service team at contact@pookieme.com. We’re here to help!